Returns Policy

We hope that you enjoy the purchases you make from Dilkenia. However, if you wish to return an item, you may do so in accordance with statutory rights or in accordance with this Returns Policy.

How to Return an Item

As alternative to the return options provided by your statutory rights, customers may return items purchased from Dilkenia under this Returns Policy in accordance with the following terms:

Damaged product

Product Replacement

When a return is made following the requirements and procedures set out in this Returns Policy, a customer is entitled to a product replacement.

Processing Returns

Once we have received an item you wish to return:

  • We will check the item you have returned within 2 days.
  • If we confirm that the item and your returns procedure comply with the requirements set out in this Returns Policy:

a. We will let you know that your return has been received and accepted.
b. You will receive a new replacement of the product, usually within 2 days of a return being accepted

  • If the item returned or your return procedure does not comply with the requirements set out in this Returns Policy :

a. We will let you know why your return has not been accepted.
b. You will have the option to take the item back (note that you may be required to pay for shipping if necessary)

Exchanges

If you wish to exchange an item purchased for another item (e.g. the same product in a different size or color), you should return the purchased item as usual (i.e. as set out above) and make a new purchase of the new item you wish to have.

A Customer Statutory Rights

The returns process provided under this Return Policy is provided in addition to customers ‘ statutory rights and this Return Policy does not diminish these statutory rights in any way – it simply provides our customers with an additional returns option.

For more information contact info@dilkenia.com